At Big Lion Furniture, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process for eligible items purchased through our website.
Return Window
We accept return requests within 30 days from the date your order is delivered.
Unfortunately, returns requested after 30 days from the delivery date cannot be accepted.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be new and unused.
- The item must be returned in its original packaging.
- The item must include all original parts, accessories, and documentation, if applicable.
- The item must not be damaged, altered, assembled, or modified after delivery.
- Custom-made, personalized, or special-order items are not eligible for return.
Items that do not meet these requirements may not qualify for a refund or exchange.
Return Process
All approved returns must be sent by mail.
To begin a return, please contact our customer support team with your order information. Once your return request has been reviewed and approved, we will send you a downloadable return shipping label along with detailed return instructions.
Please do not return any item without receiving return authorization.
Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the return shipping cost.
If the item is damaged, defective, or incorrect due to our error, Big Lion Furniture will cover the return shipping cost.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as possible after delivery.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once the returned item has been received and inspected, we will send you a replacement of the same item in new condition whenever applicable.
Exchanges
We gladly accept exchanges for eligible items.
For the fastest service, we recommend returning the original item first. Once the return has been accepted, you may place a new order for the replacement item.
All exchanges are subject to product availability.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 7 business days.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Custom-made furniture
- Personalized products
- Special-order items
- Items that have been used, assembled, altered, or damaged after delivery
- Items returned without original packaging
- Returns requested after the 30-day return period
Order Cancellation
Orders may be canceled only before they have been processed or shipped.
If your order has already shipped, it will need to follow the standard return process described in this policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Address: 5959 Triangle Town Blvd #2179, Raleigh, NC 27616, United States
Phone: +19844590223
Email: contact@biglionfurniture.com
Business Hours: Moday to Saturday: 10 AM – 8 PM, Sunday: 12 PM – 6 PM (GMT-05:00) Eastern Standard Time (New York)
